Refunds and Returns Policy – WatchFury IPTV
Last updated: April 24, 2025
Welcome to WatchFury.com! We’re committed to customer satisfaction and transparency. This Refunds and Returns Policy outlines the conditions under which refunds may be granted for our IPTV subscriptions, trials, and services.
1. Eligibility for Refunds
WatchFury offers digital IPTV subscriptions, which are non-tangible and non-returnable. As such, we only offer refunds in specific cases, such as:
- Failure to activate your IPTV service within 48 hours of purchase.
- Technical issues originating from our side (e.g., non-working servers or playlists).
- Duplicate payments or errors during checkout.
⚠️ We do not offer refunds for:
- User-side connection issues (e.g., poor internet or incompatible device).
- Expired or used subscription plans.
- Channels temporarily unavailable due to maintenance or licensing.
2. Timeframe for Refund Requests
To be eligible for a refund, your request must meet one of the criteria above and be submitted within 7 days of the original purchase date.
3. How to Request a Refund
To request a refund, please contact our support team through:
- 📧 Email: contact@watchfury.com
- 💬 Live chat available on the website
- 🕐 Hours: Monday to Saturday, 24 7
When contacting us, include your Order ID, email used at purchase, and a brief explanation of the issue.
4. Free IPTV Trials
From time to time, we may offer free popular IPTV playlists or trials. These are provided for testing purposes only and are not eligible for refunds.
5. Chargebacks and Disputes
We value honest communication. Please contact our team before initiating a chargeback through your bank or payment processor. Most issues can be resolved quickly and easily.
Repeated or unjustified chargebacks may result in a permanent ban from using WatchFury IPTV services.
6. Refund Processing Time
Approved refunds will be processed to your original payment method within 5-7 business days. You will receive confirmation via email once your refund has been issued.
7. Need Help?
If you’re unsure about your device compatibility, playlist configuration, or app setup (e.g., using IPTV Smarters, Smarters Pro, or Smart IPTV), our IPTV expert support team is ready to help.
